Support

When you sign in for the first time, you will use your Member Card® number, your date of birth, and a valid cell phone number or email address.

Step 1: Sign in using your debit card
This is the number on the front of your Member Card

Step 2: Verify your identity
You will need to enter your date of birth and either your mobile phone number or the email address that we have on file for you. You will receive a verification code either through a text message or email. Enter the code you receive on the verification pop-up window and click ‘Confirm’.

Step 3: Set up a new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can not change it.

Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.

Step: 4 Set up a password
Choose a password that has a minimum of 10 characters and includes:
1 Uppercase
1 Lowercase
1 number
Special characters are optional.

Step 5: Confirm sign-in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign-in information. Going forward, whenever you sign into online banking, you will use the Username and Password you just created.
 

If you were expecting to receive your password by email, first check your spam or junk mail folder. If you don’t find it there, click resend the code on your confirmation screen to send it again. Sometimes the passcodes experience a slight delay when sent by email.

If you receive two passcodes, the most recent code that was sent to you is the one that you should use.

Choose a unique username that you’ll remember easily, as once it’s created, it cannot be changed! Avoid using just your first name as it may be too simple and already in use by someone else.

• Minimum 5- Maximum 35 alphanumeric characters (A to Z, 0 to 9)
• Special characters that can be used are
  • _ (underscore)
  • . (period)
  • @ (alias)

*Username CANNOT be your debit card number*
If you try something that isn’t accepted, it likely means someone else has already chosen that username.

Password must be minimum of 10, maximum 35 characters and include:

• Minimum 1 lowercase
• Minimum 1 uppercase
• Minimum 1 number

Special characters are optional.

Yes! Two people can use the same email address or mobile phone number. Be aware that when one person is using online banking and receives a one-time passcode (OTP), both parties will receive that OTP.

In order to access online banking, an email address or mobile phone number is required to receive the one-time passcodes (OTPs) for security purposes. Several providers offer a free email account.

No, once you’ve created a username, you won’t be able to change it.

Yes! On the sign in screen click ‘Forgot Username or Password’ and choose ‘Recover Username’. You will then be guided through some simple steps to recover your username. If you run into any problems, contact your legacy credit union (listed below) or your local branch, and one of our advisors would be happy to help you.

Legacy Cypress Credit Union
1.877.353.6311

Legacy Diamond North Credit Union
1.855.862.4242

Legacy Prairie Centre Credit Union
306.882.7228

The good news is no, now you will always sign in with your username.

Our secure messaging service allows you to communicate with us from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions. Please use the messages feature within online banking instead of sending personal information through email channels.

Web Browser:

Legacy Cypress

1. Navigate to ‘My Cypress’
2. Click ‘Messages’ or you can click the envelope icon located at the top right-hand corner on your main online banking page

Legacy Diamond North

1. Navigate to ‘My Diamond North’
2. Click ‘Messages’ or you can click the envelope icon located at the top right-hand corner on your main online banking page

Legacy Prairie Centre

1. Navigate to ‘My PCCU’
2. Click ‘Messages’ or you can click the envelope icon located at the top right-hand corner on your main online banking page

Mobile App:

1. Navigate to messages by tapping on the envelope icon located at the top right-hand corner on your main screen.

Please contact your legacy credit union (listed below) or your local branch and one of our advisors would be happy to help you.

Legacy Cypress Credit Union

1.877.353.6311

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

Get instant and secure access to your accounts with our mobile apps. You can download the appropriate app for your legacy credit union by following these simple steps:

Legacy Cypress Credit Union

For Apple Users:

1. Search ‘Cypress Credit Union’ in the Apple App Store
2. Look for our app icon and verify that the author of the app is Cypress Credit Union
3. Tap ‘Get’ and once installed click ‘Open’

For Android Users:

1. Search ‘Cypress Credit Union’ in your Google Play app store
2. Select the app icon and verify that the author of the app is Cypress Credit Union
3. Tap the ‘Install’ button

Legacy Diamond North Credit Union

For Apple Users:

1. Search ‘Diamond North Credit Union’ in the Apple App Store
2. Look for our app icon and verify that the author of the app is Diamond North Credit Union
3. Tap ‘Get’ and once installed click ‘Open’

For Android Users:

1. Search ‘Diamond North Credit Union’ in your Google Play app store
2. Select the app icon and verify that the author of the app is Diamond North Credit Union
3. Tap the ‘Install’ button

Legacy Prairie Centre Credit Union

For Apple Users:

1. Search ‘Prairie Centre Credit Union’ in the Apple App Store
2. Look for our app icon and verify that the author of the app is Prairie Centre Credit Union
3. Tap ‘Get’ and once installed click ‘Open’

For Android Users:

1. Search ‘Prairie Centre Credit Union’ in your Google Play app store
2. Select the app icon and verify that the author of the app is Prairie Centre Credit Union
3. Tap the ‘Install’ button

Both fingerprint and facial recognition are available if your mobile device supports it.

You can change your log in settings under Settings > Biometric Authentication whenever you are ready to set this up.

We strongly recommend against enabling Biometric ID if anyone else has or might gain access to your device and its security password.

Enabling Touch ID for mobile banking will grant access and full mobile banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.

Yes, you can set up short cuts through the widget function on your mobile device by following these steps:

1. Sign in to online banking on your mobile app
2. Navigate to ‘More’ (bottom right-hand corner)
3. Tap ‘General Settings’
4. Tap ‘Widget Settings’
5. Click on the account balances to turn the functionality on and then click ‘Add Account’
6. Enter the account name you want to display
7. Select the account you want to display
8. Under ‘Balance Display’, its recommended to leave ‘Account Balance’ checked
9. Under ‘Visibility’ its recommended to leave ‘Both’ checked
10. Tap the + icon in the top right-hand corner of the screen
11. Follow the same process to add up to 2 more accounts you’d like to view

You will be able to add up to three accounts you’d like to view. If you’re sharing this device, we recommend you turn off this option.

Note: You are also able to add some of your favourite transactions as shortcuts in the widget, making it easier for you to do your banking!