September Alert
Fraud Can Be Closer Thank You Think.
Fraud doesn’t always look obvious at first. Recently, Lisa and Rhonda from our Big River team helped a member navigate a difficult situation with patience, care and compassion. By recognizing the warning signs and taking the time to listen, they helped the member protect their personal information and take important steps forward. Fraud can be isolating and difficult to recognize, especially when trust has been built. That’s why conversations like these matter. If you’re ever unsure about a request for money, an unexpected message or pressure to act quickly, talk to us. We’re here to help.
The Warning Signs
A member came in to withdraw her pension, explaining the cash was for rent and utility bills. Urgent texts and calls soon revealed someone else was directing where the money should go. Our team noticed a few things that raised concern:
- Unusual requests for cash
- Explanations that didn't quite add up
- Urgent messages and calls
- Pressure for someone waiting for money
What Happened Next
Instead of simply completing the transaction, our team took the time to ask questions. Those questions opened the door to a much bigger conversation, and they quickly realized there were serious signs of fraud. Together, they helped the member secure their accounts and personal information, make important changes to protect themselves, and connect with additional support. That extra attention made a real difference.
Fraud
Recognize it. Report it. Stop it.
If you suspect your account has been compromised, please report it to us immediately. This will allow us to take appropriate steps to help prevent fraud. Individuals impacted by fraud should also contact local police and file a report about the fraud.
In addition, impacted individuals should contact Canada’s credit reporting agencies – Equifax and TransUnion - and have a fraud alert put on their credit file. This could help prevent someone else from taking out a loan or credit card in your name.
The Canadian Anti-Fraud Centre also has a website which lists the most recent scams, and is full of tips to identify, prevent, and report all types of fraud.