How to Stay Safe:

Account Access & Passwords

• Create a complex password or passphrase using a mix of letters, numbers, and symbols for online banking.
• Never reuse your online banking password for other sites and/or accounts.
• Do not let web browsers remember or save your banking credentials as this is a vulnerability if your device is ever lost/stolen or if malware is downloaded.
• Enable multi-factor authentication (MFA) as a second form of verification.
• Use password managers for a secure application that generates, stores, and organizes all your login credentials.
• Do not share your information such as a PIN, password, or a one-time passcode with anyone else.

Device & Network Security

• Never check your bank account or input credentials on unsecured or public Wi-Fi networks. If necessary, turn on a trusted VPN or use your cellular data.
• Regularly update your phone, tablet, or computer operating system and antivirus software to patch security vulnerabilities.
• Always keep your devices secured with a PIN, password, or biometric lock in case they are lost or stolen.

Avoiding Scams & Phishing

• Remember that Prosperity will never text, email, or call you asking for your password, PIN, or a one-time login code.
• Do not click on unsolicited links sent via email or text. 
• Always type Prosperity’s URL directly into your browser or use our official app.
• Always ensure that Prosperity’s web address starts with https:// and look for the padlock icon in the address bar.

Account Monitoring

• Review transactions regularly by checking your accounts a few times a week to spot any unauthorized charges immediately.
• Set up alerts so you can be instantly notified for such items as suspicious login attempts or password changes.
• Only download apps from official sources like the Apple App Store or Google Play Store.