Support

Unsuccessful attempts with facial or thumbprint recognition or entering your password incorrectly can cause a lockout on your account after 5 attempts.

To have it unlocked, please contact your legacy credit union (listed below) or your local branch, and someone would be more than happy to assist you. If you have forgotten your password, you can select the ‘Forgotten Password’ option and follow the prompts to reset your password.

Legacy Cypress Credit Union

1.877.353.6311

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

Web Browser:

1. On the sign-in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’
3. Enter your username
4. Select the identification method, and choose the email or mobile phone used in enrollment from the drop-down list
5. Enter your email address or cell phone number and click ‘Continue’
6. A password successfully reset message will be displayed. Click ‘Continue to Sign In’
7. Sign in with your username and new password

Mobile App:

1. Click ‘Sign In‘ on the Sign In page, and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’
3. Enter your username and select the identification method used in enrolment (either email or mobile phone number)
4. Enter your email address or mobile phone number and tap ‘Continue’
5. Enter the code that was sent to your email or mobile phone via text
6. Enter your new password and confirm the new password
7. Tap ‘Continue’
8. You will receive a prompt that the password was successfully updated
9. Sign in with your username and new password

Alerts are applied to each individual account. Account alerts are unique to each account- different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account. You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification). There are two types of alerts, account alerts and security alerts. There are 3 mandatory security alerts that are received by email and cannot be turned off (password changed, new biometric access, and password attempt lock).

Web Browser:

Legacy Cypress

1. Sign in to online banking on a desktop/tablet
2. Click ‘My Cypress’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Legacy Diamond North

1. Sign in to online banking on a desktop/tablet
2. Click ‘My Diamond North’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Legacy Prairie Centre

1. Sign in to online banking on a desktop/tablet
2. Click ‘My PCCU’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Mobile App:

1. Sign in to online banking on the mobile app
2. Tap ‘More’ (located on the bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’
3. Choose the account
4. Under each heading tap the type of alert you would like then toggle on/off the types of desired notifications
5. Set the limit and amount if applicable
6. Click ‘Save’

You can create favourite transactions to simplify transactions that you have recently completed and plan to use in the future. Examples of favourite transactions may include bill payments, transfers to another account or another member of your legacy credit union.

Web Browser:

1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
2. Give your favourite a name and click ‘Add to Favourites’
3. You will receive a successful verification message

Mobile App:

1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
2. Give the favourite a name and click ‘Confirm’
3. You will receive a successful verification message

Web Browser:

1. Sign in to online banking on your desktop/tablet.
2. Select ‘Accounts’
3. Under Accounts click ‘Favourite Transactions’
4. Click ‘Use’. (You can also click the heart icon located at the top right corner on your main online banking homepage)

Mobile App:

1. Sign in to online banking on the mobile app
2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
3. Scroll to ‘Favourites’ heading and tap ‘Show More’ to see all
4. Find the favourite transaction you wish to use and tap it. The details will be displayed, tap ‘Use’ (heart symbol)

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Select ‘Accounts’
3. Under accounts click ‘Favourite Transactions’ (You can also click the heart icon located at the top right-hand corner on your home page)
4. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.

Mobile App:

1. Sign in to online banking on the mobile app
2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’
4. Choose the favourite you wish to view to show the details
5. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.

You can change the way your accounts display so that you see only the accounts you want to see.

Web Browser:

1. Sign in to online banking on your desktop/tablet.
2. Select ‘Accounts’
3. Under ‘Accounts’ click ‘Customize Accounts’
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ’ON’ you will see that it is green, meaning that the account is visible.
5. Select which accounts you want to be visible, then click ‘Save’

This option is not available on the Mobile App.

Web Browser:

Legacy Cypress

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My Cypress’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Legacy Diamond North

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My Diamond North’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Legacy Prairie Centre

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My PCCU’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. Tap ‘More’ (located in the bottom right-hand corner)
3. Choose ‘Profile’ and then tap ‘Contact Details’ and update where applicable
4. Tick the box to consent and tap ‘Continue’

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click ‘Accounts’, and select ‘View eStatements’
3. Select the year and date of the statement you want to view

Mobile App:

1. Sign in to online banking on the mobile app
2. On the bottom of the screen, tap ‘More’
3. Tap ‘View eStatements’
4. Select the year and date of the statement you want to view

Although we do understand the impact that printed statements have on the environment, we also recognize there may be instances when printing your banking history may be necessary.

Web Browser:

1. Go to ‘Accounts’
2. Click ‘View Transactions’
3. Scroll to the bottom of the page and click the ‘Print’ button of the screen. You can also save a PDF of the transactions for future reference.

Mobile App:

1. In the mobile app, navigate to the bottom of the screen and tap ‘Activity’
2. Select ‘View Transactions’
3. At the top right-hand corner tap the three dots and from there you can tap ‘Share’
4. You now have the option to save to a PDF or share it to your printer or text or email it to someone

Note: You can use the filter option to narrow down the transactions you would like to print?

Legacy Cypress

1. Sign in to online banking
2. If you’re using a desktop device, click "My Cypress", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Diamond North

1. Sign in to online banking
2. If you’re using a desktop device, click "My Diamond North", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Prairie Centre

1. Sign in to online banking
2. If you’re using a desktop device, click "My PCCU", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Web Browser:

1. Select "Accounts"
2. Select "Download Void Cheque"
3. Select the account you would like to download the void cheque for
4. Scroll to the bottom, and click "Export"
5. This will export your cheque to a pdf document

Mobile App:

1. Select "Activity"
2. Select "Download Void Cheque"
3. Select the account you would like to download the void cheque for
4. Scroll to the bottom, and click "Export"
5. This will export your cheque to a pdf document