Support

Unsuccessful attempts with facial or thumbprint recognition or entering your password incorrectly can cause a lockout on your account after 5 attempts.

To have it unlocked, please contact your legacy credit union (listed below) or your local branch, and someone would be more than happy to assist you. If you have forgotten your password, you can select the ‘Forgotten Password’ option and follow the prompts to reset your password.

Legacy Cypress Credit Union

1.877.353.6311

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

Web Browser:

1. On the sign-in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’
3. Enter your username
4. Select the identification method, and choose the email or mobile phone used in enrollment from the drop-down list
5. Enter your email address or cell phone number and click ‘Continue’
6. A password successfully reset message will be displayed. Click ‘Continue to Sign In’
7. Sign in with your username and new password

Mobile App:

1. Click ‘Sign In‘ on the Sign In page, and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’
3. Enter your username and select the identification method used in enrolment (either email or mobile phone number)
4. Enter your email address or mobile phone number and tap ‘Continue’
5. Enter the code that was sent to your email or mobile phone via text
6. Enter your new password and confirm the new password
7. Tap ‘Continue’
8. You will receive a prompt that the password was successfully updated
9. Sign in with your username and new password

Alerts are applied to each individual account. Account alerts are unique to each account- different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account. You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification). There are two types of alerts, account alerts and security alerts. There are 3 mandatory security alerts that are received by email and cannot be turned off (password changed, new biometric access, and password attempt lock).

Web Browser:

Legacy Cypress

1. Sign in to online banking on a desktop/tablet
2. Click ‘My Cypress’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Legacy Diamond North

1. Sign in to online banking on a desktop/tablet
2. Click ‘My Diamond North’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Legacy Prairie Centre

1. Sign in to online banking on a desktop/tablet
2. Click ‘My PCCU’ and under Alerts select ‘Security’ or ‘Account’
3. Select the account
4. Under each heading toggle on/off the types of desired notifications (text message, email, push
   notifications)
5. Set the limit and amount if applicable
6. Click ‘Save’

Mobile App:

1. Sign in to online banking on the mobile app
2. Tap ‘More’ (located on the bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’
3. Choose the account
4. Under each heading tap the type of alert you would like then toggle on/off the types of desired notifications
5. Set the limit and amount if applicable
6. Click ‘Save’

You can create favourite transactions to simplify transactions that you have recently completed and plan to use in the future. Examples of favourite transactions may include bill payments, transfers to another account or another member of your legacy credit union.

Web Browser:

1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
2. Give your favourite a name and click ‘Add to Favourites’
3. You will receive a successful verification message

Mobile App:

1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
2. Give the favourite a name and click ‘Confirm’
3. You will receive a successful verification message

Web Browser:

1. Sign in to online banking on your desktop/tablet.
2. Select ‘Accounts’
3. Under Accounts click ‘Favourite Transactions’
4. Click ‘Use’. (You can also click the heart icon located at the top right corner on your main online banking homepage)

Mobile App:

1. Sign in to online banking on the mobile app
2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
3. Scroll to ‘Favourites’ heading and tap ‘Show More’ to see all
4. Find the favourite transaction you wish to use and tap it. The details will be displayed, tap ‘Use’ (heart symbol)

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Select ‘Accounts’
3. Under accounts click ‘Favourite Transactions’ (You can also click the heart icon located at the top right-hand corner on your home page)
4. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.

Mobile App:

1. Sign in to online banking on the mobile app
2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’
4. Choose the favourite you wish to view to show the details
5. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.

You can change the way your accounts display so that you see only the accounts you want to see.

Web Browser:

1. Sign in to online banking on your desktop/tablet.
2. Select ‘Accounts’
3. Under ‘Accounts’ click ‘Customize Accounts’
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ’ON’ you will see that it is green, meaning that the account is visible.
5. Select which accounts you want to be visible, then click ‘Save’

This option is not available on the Mobile App.

Web Browser:

Legacy Cypress

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My Cypress’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Legacy Diamond North

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My Diamond North’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Legacy Prairie Centre

1. Sign in to online banking on your desktop/tablet
2. Go to ‘My PCCU’, under ‘Settings’, click ‘Contact Details’ and update where applicable
3. Tick the box to consent and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. Tap ‘More’ (located in the bottom right-hand corner)
3. Choose ‘Profile’ and then tap ‘Contact Details’ and update where applicable
4. Tick the box to consent and tap ‘Continue’

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click ‘Accounts’, and select ‘View eStatements’
3. Select the year and date of the statement you want to view

Mobile App:

1. Sign in to online banking on the mobile app
2. On the bottom of the screen, tap ‘More’
3. Tap ‘View eStatements’
4. Select the year and date of the statement you want to view

Although we do understand the impact that printed statements have on the environment, we also recognize there may be instances when printing your banking history may be necessary.

Web Browser:

1. Go to ‘Accounts’
2. Click ‘View Transactions’
3. Scroll to the bottom of the page and click the ‘Print’ button of the screen. You can also save a PDF of the transactions for future reference.

Mobile App:

1. In the mobile app, navigate to the bottom of the screen and tap ‘Activity’
2. Select ‘View Transactions’
3. At the top right-hand corner tap the three dots and from there you can tap ‘Share’
4. You now have the option to save to a PDF or share it to your printer or text or email it to someone

Note: You can use the filter option to narrow down the transactions you would like to print?

Legacy Cypress

1. Sign in to online banking
2. If you’re using a desktop device, click "My Cypress", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Diamond North

1. Sign in to online banking
2. If you’re using a desktop device, click "My Diamond North", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Prairie Centre

1. Sign in to online banking
2. If you’re using a desktop device, click "My PCCU", navigate to the Settings menu, and click "Statement Preferences".
3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Web Browser:

1. Select "Accounts"
2. Select "Download Void Cheque"
3. Select the account you would like to download the void cheque for
4. Scroll to the bottom, and click "Export"
5. This will export your cheque to a pdf document

Mobile App:

1. Select "Activity"
2. Select "Download Void Cheque"
3. Select the account you would like to download the void cheque for
4. Scroll to the bottom, and click "Export"
5. This will export your cheque to a pdf document

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Select ‘Manage Payees’
4. Click ‘Add Payee’
5. In the ‘Search for Payee by Name’ box, type the first 3 characters of the payee’s name
6. A list of payees will be displayed. Select the applicable payee
7. Enter the payee account number and click ‘Continue’
8. Review your details and confirm by clicking ‘Continue’
9. An authentication code will then be sent to you by email or text message. Enter the code into the “Enter Code” field and select ‘Continue’
10. You will receive a successful verification message
11. Choose ‘Manage Payees’ and verify the added payee is included on the list

Mobile App:

1. Sign in to online banking on the mobile app
2. Tap ‘Move Money’
3. Tap ‘Payments’
4. Select ‘Manage Payees’
5. Tap ‘Add Payee’ (On the app tap the + symbol on the top right of the screen)
6. In the ‘Search for Payee by Name’ box, type the first 3 characters of the payee’s name
7. A list of payees will be displayed. Select the applicable payee
8. Enter the payee account number and tap ‘Continue’
9. Review the details and confirm by clicking ‘Continue’
10. An authentication code will then be sent to you by email or text message. Enter the code into the “Enter Code” field and select ‘Continue’
11. Choose ‘Manage Payees’ and verify the added payee is included on the list

To pay a bill, first, add your payee, if you have already set up your bill payee, then you are ready to go.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click ‘Transfers & Payments’
3. Under ‘Payments’ select ‘Pay Bills’
4. Choose the account you would like to pay from
5. Select the bill payee and enter the payment amount
6. Change the payment date if you wish to schedule the bill payment for a future date
7. Click ‘Continue’

If you wish to add another payment, click ‘Add Another Payment’ and repeat steps 4 and 5 

Click ‘Continue’, confirm payments and dates added and click ‘Continue’ to confirm

Mobile App:

1. Sign in to online banking on the mobile app
2. Navigate to the bottom right-hand corner of the screen and select ‘Move Money’
3. Tap ‘Payments’ and then tap ‘Pay Bill’
4. Choose the account you would like to pay from and click ‘Add Payments’
5. Select the bill payee and enter the payment amount
6. Change the payment date if you wish to schedule the bill payment for a future date
7. Click ‘Add Payment’ if you wish to add another payment, then click ‘Add Another Payment’ and repeat steps 4 and 5
8. Click ‘Continue’, confirm payments and dates added and click ‘Continue’ to confirm

Simply use the ‘Schedule Recurring Payments’ option to set up recurring payments on online banking. You can schedule a recurring bill payment up to three years in advance.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click ‘Transfers & Payments’
3. Under ‘Payments’ select ‘Pay Bills’
4. Click ‘Schedule Recurring Payments’ and select the account you will use to pay your bill
5. Choose the payee name, amount, payment frequency and start and end date. Click ‘Continue’
6. Confirm your payment by clicking ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. On the bottom navigation bar tap ‘Move Money’ then at the top menu bar tap ‘Payments’ and then ‘Pay Bills’
3. At the top menu select ‘Recurring Payments’  and select the account you will use to pay your bill
4. Choose the payee name, amount, payment frequency, and start and end date. Tap ‘Continue’
5. Confirm your payments by tapping ‘Continue’

On recurring payment series, you don’t have the ability to edit the “pay from” account, frequency, starting date, ending date, etc. To make changes you will have to delete the payment and re-add it with the correct details.

Note: All loan payments are applied as principal-only payments. Regularly scheduled payments will still occur.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click on ‘Transfers & Payments’, under “Transfers” click ‘Transfer Funds’
3. Under “Transfer From” click on the account that you’d like to transfer funds from
4. Under “Transfer To” click the down arrow to show all your accounts, including your loans
5. Select the loan you would like to make the principal payment to
6. Under “Transfer Details” enter the amount and click on “Immediate, Schedule, or Recurring”
7. Under the “Memorandum” you can include text for your reference (optional)
8. Click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
3. Under “Transfer From” choose the account that you’d like to transfer funds from
4. Under “Transfer To” tap the down arrow to show all your accounts, including your loans
5. Select the loan you would like to make the principal payment to
6. Under “Transfer Details” enter the amount and top on “Immediate, Schedule, or Recurring”
7. Under the “Memorandum” you can include text for your reference (optional)
8. Tap ‘Continue’

With Mobile Deposit, you can deposit cheques anytime that's convenient for you, without having to visit a branch or ATM. Some things to remember:

• The cheque cannot be drawn on the same account the funds are coming out of
• The cheque cannot be post-dated or altered
• Deposits need to be in Canadian funds and drawn from a Canadian financial institution
• Keep remotely deposited cheques in a safe place for 90 days, then shred them
• The cheque needs to be made payable to the account owner
• The cheque needs to be made payable to one payee only

It’s quick, easy and secure… just follow these steps:

1. Sign in to your legacy credit union mobile app, and at the bottom of the screen tap ‘Move Money’
2. Tap ‘Mobile Deposit’
3. Select the account you would like to deposit your cheque in and enter the cheque amount
4. Using your device, take a picture of the front and back of your cheque
5. Confirm deposit details and tap ‘Continue’

Note: The funds will immediately appear in your account but hold times still apply for all deposited amounts. Contact your legacy credit union (listed below) or your local branch if you have questions regarding holds.

Legacy Cypress Credit Union
1.877.353.6311

Legacy Diamond North Credit Union
1.855.862.4242

Legacy Prairie Centre Credit Union
306.882.7228

Currently, a Stop Cheque can only be done in online banking on your desktop/tablet.

1. Sign in and click ‘Accounts’ and then under ‘Cheques’ click ‘Stop Cheques’
2. Click ‘Create a Stop Cheque’
3. Enter your stop cheques details and click ‘Continue’
4. Confirm your stop cheque details and click ‘Continue’

Note: 

• To stop the payment of a cheque, ensure the cheque has not already been processed
• Review your account activity prior to requesting a stop cheque
• A stop cheque cannot be deleted online
• Stop payment fees may be applied

Contact your legacy credit union (listed below) or your local branch for assistance.

Legacy Cypress Credit Union
1.877.353.6311

Legacy Diamond North Credit Union
1.855.862.4242

Legacy Prairie Centre Credit Union
306.882.7228

You can easily transfer money between your own accounts within the same legacy credit union (including from your CAD to USD accounts, and vice-versa) in just a few simple steps.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click on ‘Transfers & Payments’, under ‘Transfers’ click ‘Transfer Funds’
3. Under ‘Transfer From’ choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’ click the down arrow to select the account you want to transfer to
5. Under ‘Transfer Details’ enter the amount and click on ‘Immediate, Scheduled, or Recurring’
6. Under ‘Memorandum’ you can include text for your reference (optional)
7. Click ‘Continue’
8. Confirm transfer details and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select an account
5. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
6. Under ‘Memorandum’, you can include text for your reference (optional)
7. Tap ‘Continue’
8. Confirm transfer details and tap ‘Continue’

Transferring money to another member at your credit union is fast and easy. Once you have their account number, please follow the below steps for your legacy credit union to set up a transfer.

Note: If you want to avoid having to input the member’s account number each time you transfer funds, set your transfer as a favourite transaction (see steps under Manage Accounts).

Legacy Cypress

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Cypress Member’
5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Cypress Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Click ‘Continue’, confirm the details and, click ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Cypress Member’
5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Cypress Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Tap ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’

Legacy Diamond North

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Diamond North Member’
5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Diamond North Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Click ‘Continue’, confirm the details and, click ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Diamond North Member’
5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Diamond North Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring’
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Tap ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’

Legacy Prairie Centre

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Prairie Centre Member’
5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Prairie Centre Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Click ‘Continue’, confirm the details and, click ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
4. Under ‘Transfer To’, select ‘Another Prairie Centre Member’
5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Prairie Centre Credit Union will not provide this information to you.)
6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring’
7. Under ‘Memorandum’, you can include text for your reference (optional)
8. Tap ‘Continue’
9. Select either text message or email to receive a one-time passcode
10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’

If you have an Interac e-Transfer profile already set up, just sign into online banking and you will be able to send and receive e-Transfer transactions. If you do not have an Interac e-Transfer profile created follow these steps:

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfers’ click ‘Profile Settings’  
4. You will be asked to confirm your information- name, email, and mobile phone number. Click ‘Continue’
5. Enter the one-time password you receive via text or email and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Under ‘Interac e-Transfers’ tap ‘Continue’
4. Verify your details and tap ‘Continue’
5. Enter the one-time password you receive via text or email address and tap ‘Continue’

The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. The question must be answered correctly to complete the deposit process. It is the sender’s responsibility to create a security question and an answer known only by the recipient.

Guidelines for the security answer:

• The answer must be one word
• The answer must not contain any blank spaces
• The answer is not case-sensitive and letters and/or numbers are accepted
• The answer cannot contain special characters (I.e. &, $, etc.)
• The answer should be kept strictly confidential between the sender and recipient
• The security question and/or answer must not be included in the optional message attached to the Interac e-Transfer transaction

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfers’ click ‘Manage Contacts’
4. Click the + icon at the top right-hand corner of the screen
5. Enter the name of the person you wish to add
6. Enter their email address/mobile phone number
7. Select language preference- defaulted to English
8. Select the notification method using the drop-down menu
9. Enter the security question and the answer
10. Re-enter the answer to the security question and click ‘Continue’
11. Confirm the details of the contact added and click ‘Continue’
12. Enter the one-time password you receive via text or email and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right-hand corner
4. Tap ‘Manage Contacts’ then tap ‘Add Contact’
5. Enter the name of the person you wish to add
6. Enter their email address/mobile phone number
7. Select language preference- defaulted to English
8. Select the notification method using the drop-down menu
9. Enter the security question and answer
10. Re-enter the answer to the security question and tap ‘Continue’
11. Confirm the details of the contact added and tap ‘Continue’
12. Enter the one-time password you receive via text or email and tap ‘Continue’

Note: For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
You can edit a recipient’s information at any time or delete a recipient if you no longer need to send them money by ‘Manage Contacts’

Sending money by Interac e-Transfer is quick and easy. First, you will need to set up a user profile
and a recipient list. Once that is compiled, you can now send an Interac e-Transfer transaction by
following these simple steps.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfer’ click ‘Send Money’
4. At the top, select the account you wish to send from
5. Select the contact you want to send money to from the drop-down menu
6. Enter the amount and add an optional message if you like and click ‘Continue’
7. Confirm details and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right-hand corner and tap ‘Send’
4. At the top, select the account you wish to send from
5. Select the contact you want to send money to from the drop-down menu
6. Enter the amount and add an optional message if you like and tap ‘Continue’
7. Confirm details and tap ‘Continue’

Legacy Cypress

1. Click or tap the link in the email or text notification indication you have received a new Interac e-Transfer transaction
2. Skip over ‘Find your Financial Institution’ as this will not populate Cypress Credit Union
3. Select province as ‘Saskatchewan’ first, then credit union as ‘Cypress Credit Union’
4. Click or tap ‘Deposit’
5. Sign in to online banking via the app, mobile web, or desktop. Choose the Cypress Credit Union account into which you wish to deposit the money

You may be presented with the Cypress Credit Union name and logo. If this is the case, please follow these steps:

1. Bypass selecting Cypress/clicking on the logo
2. Scroll down to ‘Select a Different Financial Institution’
3. Select Cypress Credit Union from the list

Legacy Diamond North

1. Click or tap the link in the email or text notification indication you have received a new Interac e-Transfer transaction
2. Skip over ‘Find your Financial Institution’ as this will not populate Diamond North Credit Union
3. Select province as ‘Saskatchewan’ first, then credit union as ‘Diamond North Credit Union’
4. Click or tap ‘Deposit’
5. Sign in to online banking via the app, mobile web, or desktop. Choose the Diamond North Credit Union account into which you wish to deposit the money

You may be presented with the Diamond North Credit Union name and logo. If this is the case, please follow these steps:

1. Bypass selecting Diamond North/clicking on the logo
2. Scroll down to ‘Select a Different Financial Institution’
3. Select Diamond North Credit Union from the list

Legacy Prairie Centre

1. Click or tap the link in the email or text notification indication you have received a new Interac e-Transfer transaction
2. Skip over ‘Find your Financial Institution’ as this will not populate Prairie Centre Credit Union
3. Select province as ‘Saskatchewan’ first, then credit union as ‘Prairie Centre Credit Union’
4. Click or tap ‘Deposit’
5. Sign in to online banking via the app, mobile web, or desktop. Choose the Prairie Centre Credit Union account into which you wish to deposit the money

You may be presented with the Prairie Centre Credit Union name and logo. If this is the case, please follow these steps:

1. Bypass selecting Prairie Centre/clicking on the logo
2. Scroll down to ‘Select a Different Financial Institution’
3. Select Prairie Centre Credit Union from the list

You can cancel an Interac e-Transfer transaction before it has been deposited by the recipient.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfer’, select ‘History’. Pending transactions can be viewed here.
4. Select cancel (Red X). Click ‘Continue’
5. Confirm cancel transaction details and click ‘Continue’
6. Transaction successfully cancelled. The funds will be deposited back into the account where it was originally transferred from

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right corner
4. Tap ‘History’
5. At the top tap ‘Pending Transactions’
6. Tap the e-Transfer you would like to cancel
7. Select ‘Cancel’ (X)
8. Tap ‘Continue’
9. Confirm cancel transaction details and tap ‘Continue’
10. Transaction successfully cancelled. The funds will be deposited back into the account where it was originally transferred from

Note: Once the money has been deposited by the recipient it cannot be cancelled. Be sure to verify the email address or mobile phone number before you send money.

Note: You can now set up Autodeposit for your email address AND your mobile phone number.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfer’
4. Click ‘Autodeposit Settings’
5. Click ‘Add Autodeposit’
6. Under ‘Register With’ input the mobile phone number or email address you would like to register and choose which account you would like your money to be automatically deposited into
7. Agree to the acknowledgement and click ‘Continue’
8. Confirm your autodeposit details and click ‘Continue’
9. Enter the one-time password you receive via text or email
10. Click ‘Continue’
11. A verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right corner
4. Tap ‘Autodeposit Settings’
5. Tap the + icon at the top right-hand corner of the screen
6. Under ‘Register With’ input the mobile phone number or email address you would like to register and choose which account you would like your money to be automatically deposited into
7. Agree to the acknowledgement and tap ‘Continue’
8. Confirm your autodeposit details and tap ‘Continue’
9. Enter the one-time password you receive via text or email
10. Tap ‘Continue’
11. A verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.

Small business online banking offers a unique set of features that’s set apart from other personal online banking services. The key features that distinguish the Small Business services from the other online banking services are:

• Profile consolidation (consolidation of personal and business profiles)
• Dual-signature support (for 2 to-sign accounts)
• Delegates (multiple user support)

In addition, signors can approve transactions on the go from their mobile devices

Profile consolidation allows you, as a small business member, to add your personal profile. This will enable you to switch back and forth between your business and personal profiles.

Profile consolidation must be done using a desktop browser, not the mobile app. To set up profile consolidation:

1. Sign in to online banking using your business username and password
2. Select ‘Business Services’
3. Click ‘Profile Consolidation’
4. Click ‘Add Profile’
5. Enter your personal profile username
6. Enter your personal profile password
7. Click ‘Continue’
8. Review details and click ‘Continue’
9. Personal profile is successfully added
10. You will need to sign out and sign back in using your business username and password to complete the setup

To switch profiles, go to the top of the screen to where your username is displayed. Hover over your username and the consolidated profiles will be displayed. Choose the profile you would like to switch to. A pop-up box will display asking if you are sure you want to switch profiles, you can either cancel or switch profiles.

There is no limit on the number of businesses that can be consolidated under a single sign in.

A delegate is a person such as an accountant, bookkeeper, or spouse that can be granted limited access to online banking for a business. A delegate is created by one of the account signors and can be granted specific access:

• Initiator Access: allows the delegate to create transactions such as a bill payment, transfer or Interac e-Transfer for the signor(s) to approve.
• Read Only Access: allows the delegate to view account information but does not permit them to perform any transactions

Each signor can add an unlimited number of delegates. All delegates can be seen and managed by all signors.

1. Sign in to online banking (currently cannot be done on the mobile banking app)
2. Select ‘Business Services’
3. Click ‘Delegate Management’
4. Click ‘Add Delegate’
5. Enter delegate username (5-35 alphanumeric characters)
6. Enter the name of the delegate
7. Click the radio button to select the access level- initiator or read-only
8. Click the radio button to select how the password will be received (email or mobile phone number)
9. Enter the email address
10. Enter the mobile phone number
11. Type in any notes that may apply to the delegate
12. Accept express consent
13. Click ‘Continue’
14. Review details and click ‘Continue’
15. An authentication code will then be sent to you by email or text message, simply enter the code into the “Enter Code” field and click ‘Continue’
16. Delegate added successfully
17. The delegate will now receive their temporary password via email or text

A note about delegates:

• There is no maximum number of delegates that can be set up.
• Once the username is selected it cannot be changed.
• The username will need to be communicated to the delegate separately.
• Any account signor can add, view, or edit a delegate.
• Prairie Centre Credit Union does not have access to your delegates, so we are unable to add, edit, delete, lock, or reset their password on your behalf.

Delegates can reset their own passwords by using the ‘Forgot Password’ feature on the home sign in screen or the delegates signor can reset it for them.

Delegates will see the accounts under the business profile they are linked to. If other profiles have been consolidated, the delegate will not be able to access or view those profiles and/or accounts.

A delegates access can be locked to ensure they are unable to access the accounts. Delegates cannot be deleted from the profile once added.

A delegates access can be locked to ensure they are unable to access the accounts.

The authorized signors have 7 days to act on a transaction prior to expiry. Authorized signors that activated the expiring alerts will receive a notification of a pending transaction about to expire starting on day 5 and if not actioned, again on day 6 and if not actioned, again on day 7. 

In order to receive these notifications, users need to activate Pending Transfer alerts. To activate these alerts, users should log in to their business account, and select Business Alerts. Users can set up Pending Transfer alerts for different transaction types in order to receive notification of expiry on those transaction types.

No, the signor must approve the recurring transaction only once, when it is first initiated.

Online banking has a character limit when it comes to the business name, and your business name may be outside the limits. This will not impact any of the information sent with bill payments or what is stored in our banking system.

You can download your transaction into the format needed for QuickBooks and Quicken by scrolling to the bottom of your account and selecting the ‘Export’ button. These documents can then be uploaded into QuickBooks or Quicken.

Note: Please be aware that automatic downloads for QuickBooks and Quicken will not be immediately available in our new online banking platform.

If you have your membership set up as requiring two-signor approval for transactions like bill payments and Interac e-Transfers, you can approve the transaction within online banking under ‘Pending Transactions’.

1. Sign in to online banking
2. Select ‘Business Services’
3. Click ‘Pending Transactions’ to view transactions that require approval (created by another signor or a delegate)
4. Select to approve or decline the transaction
5. Some transactions may require you to enter a one-time passcode as a security feature. If this is the case, an authentication code will then be sent to you by email or text message, simply enter the code into the ‘Enter Code’ field and click ‘Continue’.

Note: Pending transactions expire after 7 days.