Legacy Cypress Member Information

How to Log In

Helpful tips for re-onboarding in Prosperity Digital Banking

I’m a new user, how do I sign in for the first time?

When you sign in for the first time, you will use your Member Card® number, your date of birth, and a valid cell phone number or email address on file at your branch.

Step 1: Sign in using your debit card
This is the number on the front of your Member Card

Step 2: Verify your identity
You will need to enter your date of birth and either your mobile phone number or the email address that we have on file for you. You will receive a verification code either through a text message or email. Enter the code you receive on the verification pop-up window and click ‘Confirm’.

Step 3: Set up a new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can not change it.

Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.

Step: 4 Set up a password
Choose a password that has a minimum of 10 characters and includes:
1 Uppercase
1 Lowercase
1 number
Special characters are optional.

Step 5: Confirm sign-in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign-in information. Going forward, whenever you sign into online banking, you will use the Username and Password you just created.
 

What if I didn’t receive my one-time password?

If you were expecting to receive your password by email, first check your spam or junk mail folder. If you don’t find it there, click resend the code on your confirmation screen to send it again. Sometimes the passcodes experience a slight delay when sent by email.

How do I download the new mobile app?

The Cypress Credit Union app will no longer work after November 23, and you will need to download the Prosperity Credit Union mobile app to set up your new profile. Download the Prosperity Credit Union mobile app using the App Store (iPhone) or Google Play (Android) on or after November 24.

Do I have to type my PAN/debit card number every time I login?

No. Once your profile is set up, you will always login with your username.

I’ve locked myself out with too many attempts. What do I do now?

Please contact 306.882.5571 and one of our team members would be happy to help you.

e-Transfer Profile and Contacts

Helpful tips for setting up your e-Transfer profile:

How do I set up an Interac e-Transfer profile?

If you have an Interac e-Transfer profile already set up, just sign into online banking and you will be able to send and receive e-Transfer transactions. If you do not have an Interac e-Transfer profile created follow these steps:

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfers’ click ‘Profile Settings’  
4. You will be asked to confirm your information- name, email, and mobile phone number. Click ‘Continue’
5. Enter the one-time password you receive via text or email and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Under ‘Interac e-Transfers’ tap ‘Continue’
4. Verify your details and tap ‘Continue’
5. Enter the one-time password you receive via text or email address and tap ‘Continue’

How do I add an Interac e-Transfer recipient?

For a printer-friendly version of the below information, please click here.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfers’ click ‘Manage Contacts’
4. Click the + icon at the top right-hand corner of the screen
5. Enter the name of the person you wish to add
6. Enter their email address/mobile phone number
7. Select language preference- defaulted to English
8. Select the notification method using the drop-down menu
9. Enter the security question and the answer
10. Re-enter the answer to the security question and click ‘Continue’
11. Confirm the details of the contact added and click ‘Continue’
12. Enter the one-time password you receive via text or email and click ‘Continue’

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right-hand corner
4. Tap ‘Manage Contacts’ then tap ‘Add Contact’
5. Enter the name of the person you wish to add
6. Enter their email address/mobile phone number
7. Select language preference- defaulted to English
8. Select the notification method using the drop-down menu
9. Enter the security question and answer
10. Re-enter the answer to the security question and tap ‘Continue’
11. Confirm the details of the contact added and tap ‘Continue’
12. Enter the one-time password you receive via text or email and tap ‘Continue’

Note: For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
You can edit a recipient’s information at any time or delete a recipient if you no longer need to send them money by ‘Manage Contacts’

How do I sign up for autodeposit?

Note: You can now set up Autodeposit for your email address AND your mobile phone number.

Web Browser:

1. Sign in to online banking on your desktop/tablet
2. Go to ‘Transfers & Payments’
3. Under ‘Interac e-Transfer’
4. Click ‘Autodeposit Settings’
5. Click ‘Add Autodeposit’
6. Under ‘Register With’ input the mobile phone number or email address you would like to register and choose which account you would like your money to be automatically deposited into
7. Agree to the acknowledgement and click ‘Continue’
8. Confirm your autodeposit details and click ‘Continue’
9. Enter the one-time password you receive via text or email
10. Click ‘Continue’
11. A verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.

Mobile App:

1. Sign in to online banking on the mobile app
2. At the bottom of the screen tap ‘Move Money’
3. Tap ‘Interac e-Transfer’ at the top right corner
4. Tap ‘Autodeposit Settings’
5. Tap the + icon at the top right-hand corner of the screen
6. Under ‘Register With’ input the mobile phone number or email address you would like to register and choose which account you would like your money to be automatically deposited into
7. Agree to the acknowledgement and tap ‘Continue’
8. Confirm your autodeposit details and tap ‘Continue’
9. Enter the one-time password you receive via text or email
10. Tap ‘Continue’
11. A verification message will be sent to you via text or email to complete the registration. You will have the option of either completing the registration or declining it.